Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we're not able to guarantee order cancellations, but if you reach out to our customer service team on the same day you placed your order, we'll do our best to make it happen! After that, changes may be limited to updating details like your delivery address or contact number. And of course, if your order has already shipped, we're always happy to help with a return!
- Contact our customer service team for help at help@shopcelebratethis.com
- Please provide your order number and/or email used to place the order
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a direct link to track your package.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible at help@shopcelebratethis.com.
Please provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay, Apple Pay, Google Pay, and PayPal. You can also check the footer of our website to see all accepted payment options!
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer free 30-day returns on all unused items in their original packaging - qualifying items will be refunded to your original form of payment within 14 business days of us receiving them.
A few exceptions to note:
- Sale and seasonal items are final sale
- Gift recipients will receive store credit
- Opened, used, or damaged items are accepted at our discretion and, if approved, will be issued store credit
Other exceptions apply, please review the full Return & Refund Policy here for more details
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions and a shipping label!
Please review the full Return & Refund Policy here for more details
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Unfortunately, we're not able to process exchanges due to how quickly our items sell, but we're always happy to help with a return and get a new order placed for the right size or item.
Please review the full Return & Refund Policy here for more details
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your return, processing can take up to 14 business days. Refunds will be issued to your original payment method, or as store credit if applicable, you'll receive an email confirmation once it's been processed.
Please review the full Return & Refund Policy here for more details
Gifting Purchases
Are prices show on packing slips?
Are prices show on packing slips?
No, prices are never shown on packing slips - so they're totally gift-friendly! 🎁
Can I add a gift note?
Can I add a gift note?
Yes! If you're ordering a Gift Box or Build-a-Box, you can add a personalized gift note right at checkout.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping times vary depending on what you ordered:
- Marketplace & in-stock items: ship within 1-3 business days
- Curated Gift boxes: ship within 3-5 business days
- Build-a-Box (BYOB): ship within 7-10 business days, since each box is customized just for you!
If you're working with a tight deadline on a Build-a-Box order, try our Curate for You option and let your gifting concierge know you need it sooner - they'll absolutely do their best to make it work! 🎁
Do you charge for shipping?
Do you charge for shipping?
Shipping is free on all orders over $60! For orders under $60, a flat $8 shipping fee will be applied at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Absolutely! If your order hasn’t been processed yet, you can contact our help team to update your shipping address. Once the order is shipped, we’re unable to make changes.
About Celebrate This
Are you in the US? Where do you ship from?
Are you in the US? Where do you ship from?
We ship from our home base in San Diego, CA as well as directly from our brand partners across the country. We're proudly owned and operated in California, USA - and we never dropship from overseas, so you can always count on quality you can trust!
What brands do you carry?
What brands do you carry?
Every brand we carry is one we personally love, use, or have tested ourselves - we're pretty picky about what makes it into the shop! We're always discovering new favorites and adding them to our collection, so there's always something new to explore.
Are you a marketplace?
Are you a marketplace?
Yes and no - we're a curated marketplace of brands we personally love and stand behind, so individual items ship directly from the brand's warehouse. But our Gift Boxes and Build-a-Box orders? Those are packed and shipped with love right from our own warehouse in San Diego
Why don't you carry everything in house?
Why don't you carry everything in house?
Partnering directly with our brands means we're able to offer you a wider, ever-growing selection of products without compromising on sizing, variety or price. For our Gift Boxes and Build-a-Boxes, we handle everything in-house right here in San Diego to make sure every box goes out just right.